CV

Personal Details

Name                                           :          Shristi Sapkota

Gender                                        :           Female

Nationality                                   :           Nepali

Date of Birth                              :           October 10, 1988

Marital Status                            :           Single

Religious Views                         :           Hinduism

Current Address                       :           Dhapakhel -1, Lalitpur

Permanent Address                 :           Kupandole-1, Lalitpur

Home Phone                             :           01- 5003095

Mobile number                         :           9843444549

Profile:

I am a self motivated, ambitious individual with good communication skills across all ages. I have retail and customer service experience and wish to develop my service skills. I am interested in administration as well as creative works whilst doing a final year of my degree in Business Administration. I am skilled at working as part of a team. I have good communication skills, and have used these effectively in several works I have passed. I am bilingual in English and Hindi so this enables me to communicate with Non English speakers and at times acting as a translator for Hindi speakers.

I have lived in Wembley, London for almost 4 years which enabled me to have good communication skills with native English speakers.

Educational Background:

Degree	Name of degree	Year	School/Colleges	Board/University
Bachelors	B.A(Hons) Business Administration	2013 Running	Islington  College	London Metropolitan  University
Diploma	Higher National Diploma	2012	Tasmac London Business school	University of Wales
Intermediate	HSEB	2008	Little  Angels’ college	HSEB
S.L.C	School Leaving Certificate	2006	Gyanodaya Bal Batika	Government of  Nepal

Employment history:

McDonalds’ Corporation:

·        Shift  and training manager and Apprenticeship Manager (November 2011- January 2013)

·        Crew trainer (August 2010- October 2011)

I did my apprentice from McDonalds Restaurant in London, England where I had worked before and within months got promoted from Crew Member to Training Manager

Job description:

·        Training to new starters

·        Update information of all the employees of the restaurants

·        Plan the shift using the appropriate pre-shift/shift changeover checklists

·        Execute the shift plan

·        Training audits

·        Complete  S.O.C (Service Observation Checklist)

·        Controls labour, waste, cash and yields

·        Optimises impact of sales building promotions during the shift

·        Complete daily paperwork, including inventories, cash sheets, drawer counts and deposits

·        Order, paper and operating supplies

Nature of Work at McDonald’s:

·        Working towards meeting restaurants standards

·        Maintaining brand standards

·        Focus on training to provide excellent customer service

Team work

 Achievement in Apprentice at McDonalds:
Was called to work on London Olympics from McDonald’s Head Office - London
Got promoted within 2 months working as an apprentice in McDonalds from Crew Trainer to  Shift Manager and Apprentice Manager, where I was assigned to train 4-5 personals at 6-8 hours shift.

Other skills:
I am punctual and organized, hardworking and reliable.
1) Trained as a Cashier
2) Excellent problem solving skills
3) A Team Person
4) Loyal, Trustworthy and Reliable
5) Good understanding of Microsoft Office
6) Quick Learner

References

Reference 1

Name                               :           Malena Miernik

Address                           :           London, England

Email Address                :           00444@uk.mcd.com

Company name                        :           McDonalds’s Restaurants

Company Location       :           Liverpool Street

Designation                    :           Manager

Reference 2

Name                               :           Nita Rana

Address                           :           Kathmandu, Nepal

Email address                :           nita@himelectronics.com

Company Name            :           Golcha  Organization 

Company Location       :           Ganbahal,  Sundhara, Kathmandu

Designation                    :           Human  Resource  Manager